SUBSCRIBER LOG-IN HELP - Multiple Log-In Prompts & Privacy/Cookie Settings
Question: "I'm a member of the website, and I'm having problems logging in or I have to log in multiple times, over and over again. What's wrong?"
Answer: If you're sure that your BackStage.com subscription is active and not expired and your web-browsers are up-to-date and you're not experiencing a very specific log-in error message (e.g., a message telling you that your username or password is incorrect, or a "log-in conflict" error), then you're likely running into a log-in "cookie" error.
The most common log-in problems on most websites are due to Internet security or firewall programs (like Norton or McAfee -- or even you're web-browser's own internal settings) blocking "cookies." If you're running one of these programs and have your settings turned up to high, you may be unable to log into BackStage.com without making some adjustments.
For instance, if:
- After submitting your username and password, you are being sent back to the login page or homepage (but receive no error message); or
- You are able to log in, but are continually being logged out and asked to log back in. . .
. . .Your Internet security software or your firewall could be blocking Back Stage's "cookies," which are neded to keep you logged in. To fix this, open your security or firewall software and check the settings to make sure that the cookies from backstage.com, casting.backstage.com, rossreports.com, searchease.com, nielsen.com, and vnuemedia.com are being accepted. Otherwise, turn your security program off while using this website. Also, make sure your web-browser is accepting our cookies as well.
Keep in mind that if once you've adjusted your security software settings, or have turned your security program off, you may need to completely close out of your Internet browser and restart it before trying to log in again.
If you are having any other technical difficulties, please fill out the Contact Backstage.com form. Note: Please include as much detail as possible. For instance, if you're getting an error message, let us know exactly what it says and where on the site you're seeing the message.
Related Links & Help:
Problems Viewing Notices, Resumes, Videos, Etc. -- Web Pages Failing to Open -- Additional Help with Web-Browser Security Settings (Cookies/Privacy Data, Java Script, New Browser Recommendations, Clearing Cache, and More).
- Top 10 Frequently Asked Subscription Questions - Back Stage Print & Online Customer Service Help
- Log-In Help: The Back Stage Digital Edition
- AOL Web-Browser Software Compatibility Issues with BackStage.com
-- Luke Crowe, National Casting Editor, Back Stage